FAQ

Questions, answered.

Everything clients usually ask before working with us — quotes, timelines, access, ownership and what happens after launch. Can't find your answer? Just ask.

Frequently asked questions

Working with us

What does Atlas Code Agency do?

We design and build hand-coded websites and landing pages, build AI chatbots for websites and WhatsApp, run technical SEO audits, speed up slow websites and fix broken WordPress sites. See all services.

Do you work with clients in the US, Canada, the UK and Europe?

Yes. We work remotely with businesses across the US, Canada, the UK and Europe. Everything is handled online — by email, WhatsApp or video call — and our working hours overlap with European business hours and US mornings.

Who will I actually be working with?

The developer building your project, from the first message to launch. There's no account manager in between and no subcontracted work.

Why hand-coded instead of a template or page builder?

Hand-written code loads faster, ranks better and is easier to maintain. Templates and page builders add a lot of code your site never uses, which slows it down and makes changes harder later.

What languages do you speak?

English, French and Arabic. AI chatbots can also reply to your customers in many other languages.

Quotes & payment

How much does a project cost?

Every project is different, so we quote each one individually based on what you need. A quick fix and a full website are very different jobs. Tell us about your project and we'll send a clear price and timeline.

How do I get a quote?

Fill in the quote form with a few details about your business and what you need. We reply within one business day. Quotes are free and there's no obligation.

How does payment work?

Payment terms — such as a deposit, milestones or full payment upfront — are agreed before any work starts and confirmed in writing, so you always know what you're paying and when.

Are there any other costs I should know about?

Some things are paid to third parties rather than to us, such as your domain name, hosting, premium plugins or themes, Shopify apps, or AI usage for chatbots. If your project needs any of these, we'll tell you upfront in your quote.

Process & timelines

How long does a project take?

It depends on the project. Most websites take around 5–10 days, and single WordPress fixes are usually done within 24 hours. Audits, speed optimization and chatbots typically take a few days. You'll get a timeline with your quote.

What do you need from me to get started?

A short description of your business and goals, plus any content you already have — text, logo, images, or examples of sites you like. For fixes, audits and speed work, your website address and a description of the problem is enough to start.

How many revisions are included?

Every project includes revision rounds, agreed at the start. We'd rather get it right than rush it. Changes that go beyond the agreed scope are quoted separately before we do them.

Can you work from my existing design?

Yes. Send us your Figma, Adobe XD, PSD or a mock-up, and we'll turn it into a fast, responsive, hand-coded website.

Access & safety

What access do you need to my website?

It depends on the job. Usually that's a WordPress or Shopify admin account, hosting or FTP access, or Google Search Console access for SEO work. We recommend creating a separate account for us that you can remove once we're done.

Is it safe to let you work on my live site?

Yes. We always take a full backup before changing anything, so your site can be restored at any time.

Will speed optimization change how my site looks?

No. We optimize what's behind the scenes — images, code, caching and plugins — and keep your design the way it is.

Results & ownership

Can you guarantee a first-page ranking on Google?

No — and you should be careful with anyone who does. Nobody controls Google's rankings, and SEO results take weeks to months. What we can do is find and fix the technical problems holding your site back, so it has the best possible chance to rank.

Can you guarantee a 100 PageSpeed score?

Not always. Heavy themes, third-party apps and tracking scripts can limit the score. We focus on real speed your visitors feel and the Core Web Vitals Google uses, and show you before/after results.

Will I own my website?

Yes. Once the project is paid in full, the final website files are yours. Third-party assets such as licensed fonts, images or plugins stay under their own licenses. See our Terms of Service for details.

After launch

Do you offer support after launch?

Yes. Sites need updates, fixes and changes over time, and we're here for that. Just get in touch whenever you need something.

Can I update the AI chatbot's information later?

Yes. When your prices, hours or products change, the chatbot's knowledge can be updated, and you'll get a simple guide explaining how.

What if my WordPress problem can't be fixed?

Send us your website address and a description first — we'll tell you what we think the cause is before you commit. If something can't be fixed, we'll explain why and what your options are.

Still have a question?

Send us a message or tell us about your project — we reply within one business day.